BAMBOO CLUB ONLINE REDEMPTION INSTRUCTIONS – REWARD TICKET ON BAMBOO AIRWAYS’ WEBSITE/ MOBILE APP
BAMBOO CLUB ONLINE REDEMPTION INSTRUCTIONS – REWARD TICKET ON BAMBOO AIRWAYS’ WEBSITE/ MOBILE APP
With bonus points in the account, Bamboo Club members can redeem them for different gifts, including reward tickets on all routes operated by Bamboo Airways. Please see below for instructions on how to redeem your reward tickets.
I. Bonus points is determined:
1. On Bamboo Airways operated flights:
- Domestic
Type of journey | Economy Class | Business Class | ||
Regular period | Peak period | Regular period | Peak period | |
Short-haul | 4,000 | 8,000 | 9,000 | 18,000 |
Long-haul | 6,000 | 12,000 | 14,000 | 28,000 |
Unit: Bonus point
- International:
Distance (miles) | Economy class | Business class | ||
Regular period | Peak period | Regular period | Peak period | |
0 – 1000 | 6,000 | 12,000 | 14,000 | 28,000 |
1001 – 2000 | 18,000 | 27,000 | 50,000 | 75,000 |
2001 - 3000 | 20,000 | 30,000 | 55,000 | 83,000 |
3001 - 5000 | 35,000 | 53,000 | 100,000 | 150,000 |
>5000 | 40,000 | 60,000 | 120,000 | 180,000 |
Unit: Bonus point
2. Redemtion table on airline partners:
Distance (Miles) | Economy class | Business class | ||
Regular period | Peak period | Regular period | Peak period | |
0 - 2000 | 28,000 | 42,000 | 40,000 | 60,000 |
>2000 | 55,000 | 83,000 | 85,000 | 128,000 |
Unit: Bonus point
Note:
- Short-haul: distance from origin and destination is from 0 – 460 miles (domestic Vietnam)
- Long-haul: distance from origin and destination is greater than 460 miles (domestic Vietnam).
Please find the detailed list of eligible flight routes and mileage HERE.
– Award ticket is NOT eligible for name change;
– Award ticket is non-refundable.
– Award ticket is NOT eligible for point/flight accrual.
In case of changing the date, time and itinerary of the award ticket, please email the request 3 hours before flight departure (for domestic) and before 5 hours (for international) according to email:
cto.han@bambooairways.com (North) Phone: 024 3233 3233 ext 1905-1906-1907
cto.dad@bambooairways.com (Central)
cto.sgn@bambooairways.com (Southern)
The change fee depends on the conditions of the ticket class.
- The number of award tickets is limited per flight or all flights. During peak times, the number of seats reserved for award tickets may be limited or not open.
Peak season for domestic and international flights see HERE.
II. Redemption Guide
Award tickets for Nominee Account & Family Account: In order to redeem the 'By Point' and 'By Cash & Points' tickets, the active nominees must successfully and legally be listed under a nominator/ family account. In addition, both of the nominees and nominator are required to travel together in the same booking. Should the nominator requests to redeem his points for the registered nominees, the requirement is unachievable.
III. Contact:
Call center 24/7: 19001133 (fee: 1,000vnd/ minute)
Email: bambooclub@bambooairways.com
Zalo: Bamboo Club – Bamboo Airways
Sincerely!