BAMBOO CLUB ONLINE REDEMPTION INSTRUCTIONS – REWARD TICKET ON BAMBOO AIRWAYS’ WEBSITE/ MOBILE APP

With bonus points in the account, Bamboo Club members can redeem them for different gifts, including reward tickets on all routes operated by Bamboo Airways. Please see below for instructions on how to redeem your reward tickets.

I. Bonus points is determined:  

1. On Bamboo Airways operated flights:

  • Domestic
Type of journey  Economy Class  Business Class 
Regular period  Peak period  Regular period  Peak period 
Short-haul  4,000  8,000  9,000  18,000 
Long-haul  6,000  12,000  14,000  28,000 

Unit: Bonus point

  • International:
Distance (miles)  Economy class  Business class 
Regular period  Peak period  Regular period  Peak period 
0 – 1000  6,000  12,000  14,000  28,000 
1001 – 2000  18,000  27,000  50,000  75,000 
2001 - 3000  20,000  30,000  55,000  83,000 
3001 - 5000  35,000  53,000  100,000  150,000 
>5000  40,000  60,000  120,000  180,000 

Unit: Bonus point

2. Redemtion table on airline partners:

Distance (Miles)  Economy class  Business class 
Regular period  Peak period  Regular period  Peak period 
0 - 2000  28,000  42,000  40,000  60,000 
>2000  55,000  83,000  85,000  128,000 

Unit: Bonus point

Note:

-    Short-haul: distance from origin and destination is from 0 – 460 miles (domestic Vietnam)

-    Long-haul: distance from origin and destination is greater than 460 miles (domestic Vietnam).

Please find the detailed list of eligible flight routes and mileage HERE.

–    Award ticket is NOT eligible for name change; 

–    Award ticket is non-refundable.

–    Award ticket is NOT eligible for point/flight accrual.

In case of changing the date, time and itinerary of the award ticket, please email the request 3 hours before flight departure (for domestic) and before 5 hours (for international) according to email:

cto.han@bambooairways.com (North) Phone: 024 3233 3233 ext 1905-1906-1907

cto.dad@bambooairways.com (Central)

cto.sgn@bambooairways.com (Southern)

The change fee depends on the conditions of the ticket class.

-    The number of award tickets is limited per flight or all flights. During peak times, the number of seats reserved for award tickets may be limited or not open.

Peak season for domestic and international flights see HERE.

 

II. Redemption Guide

Award tickets for Nominee Account & Family Account: In order to redeem the 'By Point' and 'By Cash & Points' tickets, the active nominees must successfully and legally be listed under a nominator/ family account. In addition, both of the nominees and nominator are required to travel together in the same booking. Should the nominator requests to redeem his points for the registered nominees, the requirement is unachievable.

 

III. Contact:

Call center 24/7: 19001133 (fee: 1,000vnd/ minute)

Email: bambooclub@bambooairways.com

Zalo: Bamboo Club – Bamboo Airways

Sincerely!