The refund of tickets may or may not be applicable depending on each case (voluntary and involuntary cancellations) and the purchased ticket class. Additionally, different refund fees will apply for each ticket class. For detailed information, please refer to the Fare Rules and Refund Rules.

If you have any requests of online booking (website/mobile app), please use the email registered in the booking to send email to our Customer Service Department at email address 19001166@bambooairways.com (view details at Refund ticket instructions) or contact the hotline +8419001166 for Bamboo Airways Customer Care to check and provide guidance